Meet the dedicated team behind Westville Hotel in Enniskillen. Discover their insights, experiences, and what makes Westville Hotel a top destination.
At the heart of Westville Hotel’s exceptional service and warm hospitality is a team of dedicated professionals committed to providing guests with unforgettable experiences. In this exclusive Q&A, we introduce you to some key members of our management team, sharing their insights, experiences, and the passion they bring to their roles.
Meet the Team
Martin Daly – General Manager
Q: What is your favorite aspect of working at Westville Hotel?
Martin: The best part of my job is seeing guests leave with smiles on their faces, knowing we’ve contributed to a memorable stay. Our team’s dedication to hospitality makes every day rewarding.
Robert Doherty – Operations Manager
Q: How does Westville Hotel ensure a seamless guest experience?
Robert: Our focus is on attention to detail and proactive service. We continually train our staff to anticipate guest needs and deliver a personalized experience that exceeds expectations.
Sophie Swift – Reservations Manager
Q: What trends are you seeing in guest preferences and how does Westville adapt?
Sophie: Guests increasingly seek unique and tailored experiences. We respond by offering customized packages, like our Summer Saver and Romantic Escape packages, to meet diverse preferences.
Aishling Farmer – Head Receptionist
Q: How does your team enhance the guest check-in experience?
Aishling: We strive for efficiency and warmth. Quick check-ins combined with a friendly welcome set the tone for a guest’s stay. Our goal is to make every guest feel at home from the moment they arrive.
Stacey & Tamzin – Reception Team
Q: What makes working at the reception special?
Stacey & Tamzin: Interacting with guests and being part of their journey is special. We enjoy recommending local attractions and ensuring each guest has the best experience possible in Enniskillen.
Polina Dimitrova – Head Chef
Q: What inspires the culinary creations at Westville Hotel?
Polina: Our inspiration comes from local produce and traditional Irish cuisine. We aim to create dishes that are both innovative and rooted in local flavors, providing guests with an authentic taste of Fermanagh.
Tiernan McCauley – Sous Chef
Q: How do you ensure quality and consistency in the kitchen?
Tiernan: It’s all about teamwork and passion for food. We maintain high standards by sourcing the best ingredients and putting care into every dish, ensuring consistency and quality in every meal.
Tina Wray – Head Housekeeper
Q: What is the key to maintaining the high standards of cleanliness at Westville?
Tina: Attention to detail and a dedicated team. We follow stringent protocols to ensure every room and public area meets our exacting standards, providing a safe and comfortable environment for our guests.
Explore More at Westville Hotel
The Westville Hotel is more than just a place to stay; it’s a family of passionate professionals dedicated to making every guest’s experience exceptional. We hope this glimpse behind the scenes gives you an appreciation of the hard work and dedication that goes into making Westville Hotel a premier destination in Enniskillen.
